Return Policy

Returning an Item

We want you to be satisfied with your purchase, that’s why we offer a 60-day return policy on all of our products.

How to make a return:

  1. All returns must have prior authorization. Please call us at 424-757-6150 to obtain an RA (return authorization) number. Returns without an RA will not be accepted.
  2. Refund will only be given after we have received the returned item in original, undamaged condition.
  3. Shipping charges are not refundable.
  4. Customers are responsible for return shipping. Return shipping will only be  refunded for damaged items or the order contained the incorrect items.

Items Damaged in Transit

If your item arrives damaged, please contact us as soon as possible:

We will replace the damaged item free of charge or provide a refund upon request. We require payment for high-value items before shipping a replacement, but we will issue a full refund upon the return of the damaged goods.

To process your claim, we may ask for:

  • Photos of the damaged item
  • Photos of the packaging
  • Your name and order number
  • Sometimes, the carrier may request to inspect the damaged item(s) and packaging. Please keep these items for two weeks from the date you report the damage. If the carrier does not retrieve them within this time, you may dispose of the damaged item(s) and packaging material.

Missing an Item?

Before contacting us, please check your invoice to verify that the item missing was shipped and double-check all packing material for smaller items. Additionally, please check your order’s tracking information to verify that you have received all boxes. Occasionally, a box is separated from the other boxes in a shipment and delivered 1-2 days later.

If you cannot locate the missing item, please contact us, and we will contact the carrier and work with them to find the missing item.

In the unlikely event a missing item is not found, we will replace the missing item free of charge or provide a refund upon request.