Warranty

Warranty

Simplicity Aquatics warrants Simplicity DC Pumps against defects in material and workmanship under normal use for three prorated years from the date of original purchase.

Simplicity Aquatics warrants Simplicity DC Protein Skimmers against defects in material and workmanship under normal use for three prorated years from the date of original purchase.

Simplicity Aquatics warrants Simplicity Dosing Containers against defects in material and workmanship under normal use for three prorated years from the date of original purchase.

Simplicity Aquatics warrants Simplicity Dosing Pumps against defects in material and workmanship under normal use for three prorated years from the date of original purchase.

Simplicity Aquatics warrants Simplicity Coral Dipping Containers against defects in material and workmanship under normal use for three prorated years from the date of original purchase.

During this warranty period, Simplicity Aquatics will, at the company’s discretion, provide prorated warranty service to products as follows:

  • 0-12 Months: Within the first year of ownership from date of purchase, repair or replacement of the defective product or any of its components is covered 100% by the company.
  • 13-24 Months: Within the second year of ownership from date of purchase, repair or replacement of the defective product or any of its components is covered 50% by the company.
  • 25-36 Months: Within the third year of ownership from date of purchase, repair or replacement of the defective product or any of its components is covered 25% by the company.

This warranty may be enforced by the original purchaser only, and is not transferable. All subsequent purchasers acquire the product “as is” without benefit of the limited warranty.

Inbound shipping is to be paid by the customer including insurance costs and other related expenses. If repairs are covered by the Limited Warranty, Simplicity Aquatics will pay all return shipping charges to any destination within the United States. All return shipments will be sent via Ground service. Return shipping to locations outside the United States and expedited return shipping is at the customer’s expense.

Please keep all the original packaging in case the product needs to be returned or shipped. Using the original packaging will help minimize the chance of product damage during transit.

Exclusions
Damage resulting from failure to maintain or use the product in accordance with the manufacturer’s instructions, damage resulting from accident, abuse, alteration, misapplication, misuse, modification or neglect or damage resulting from repair or attempted repair by anyone other than Simplicity Aquatics or its authorized repair representative, is not covered by this warranty.

Exclusion of Certain Damages/Losses
Simplicity Aquatics nor any of its authorized dealers are responsible for any incidental and consequential damage including but not limited to commercial loss, incidental expenses or inconvenience.

Limitation of Implied Warranties
There are no warranties which extend beyond the face of the Simplicity Aquatics Limited Warranty. Simplicity Aquatics disclaims all other warranties, express or implied, regarding this product, including any implied warranties of merchantability or fitness for a particular purpose. Some states do not allow the exclusion of the implied warranties. This Limited Warranty gives you specific legal rights. You may also have other rights which vary from state to state.

Warranty Service

Product Support & Warranty Claims
Need help? Please do NOT return this product to the place of purchase. Please contact us directly at 424-757-6150 or email us and we’ll be happy to help you out.